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Management Portal Login and Re-install Errors

Problem

Section titled “Problem”

All the following solutions will help Troubleshoot the Management Portal.

Solution-1

Section titled “Solution-1”

When a user is selecting re-install from the management portal an error occurs “Re-Install is not configured

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Promote Point Configuration to OSD child points

  1. Right click on OSD dev (Parent point) and select Promote

    Skærmbillede 2025-02-11 133357-20250211-123423.png

  2. Expand Deployment Point and set a checkmark in Point Configuration

    Skærmbillede 2025-02-11 133442-20250211-123446.png

  3. Once promoted, log out of Management Portal and login again. Try to re-install the device. You should be able to select the Install type now

    Skærmbillede 2025-02-11 134914-20250211-124918.png

Solution-2

Section titled “Solution-2”

In some cases when logging into the management portal you will be met with the following error message. Unable to load DLL ‘fast-aes.dll’: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

This error occurs because the management portal is trying to overwrite some files in the Windows temp folder.

  1. Browse to this C:\Windows\Temp\fast-aes-64-w3wp location in the file explorer.
  2. Now delete all the files in the folder.
  3. Open your IIS manager and restart the website where your management portal is located under. (This is usually the Default Web Site.)

Restart_management_portal.png

  1. After the files have been deleted and the management portal has been restartede, you should now be able to login into the management portal again.