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CapaWinUpgrade Installation Screen Error

Problem

Section titled “Problem”

[JOBERROR] : The installation screen application is not installed, but other components are still installed. Please repair or remove the installation screen

Solution: use a clean Installation Screen package

Section titled “Solution: use a clean Installation Screen package”

Steps to Resolve the Issue

Section titled “Steps to Resolve the Issue”

Use of Clean Installation Screen Package: You need to use a cleanup package specifically designed for this error. Follow the instructions to import the Installation Screen CleanUp v1.0 package into CapaInstaller.

  1. Set WinUpgrade to Failed Status: Since the installation is incomplete, set the WinUpgrade package status as “failed” and restart the computer to refresh the system state.

    image-20241011-084127.png

  2. Importing and Running the Cleanup Package:

    • Open CapaInstaller Console.
    • Import the Installation Screen CleanUp v1.0.zip package into the console.
      Installation Screen CleanUp_v1.0.zip
    • Once imported, link the cleanup package to the client machine that experienced the failed WinUpgrade.
    • After linking, restart the agent on the client and wait for the package to be installed. This should help resolve any issues with the installation screen application.

  3. Re-running the WinUpgrade Package: Once the cleanup package runs successfully, proceed with re-running the WinUpgrade package on the client machine. The previous error should no longer occur.