When an Operation Can Be Canceled
You can cancel an operation on the In Progress tab only until CapaOne sends it to the endpoint. After that, the CapaOne Agent has the command, and the operation runs to the end.
Operations you can cancel
Section titled “Operations you can cancel”You can cancel an operation while its status is Queued, or Paused in pause mode. CapaOne removes it from the queue, and the application or driver goes back to the state it had before. See Cancel operations.
Operations that have started
Section titled “Operations that have started”When the status is Sending, Initializing, Searching, Downloading, Unpacking, Installing, or Uninstalling, the agent has already received the operation. Cancel Operation doesn’t stop it.
The operation finishes and reports its result as usual. To undo the result, wait until the operation has finished, and then uninstall or redeploy the application. See Assign and Redeploy Windows Applications.
When an endpoint goes offline during an operation
Section titled “When an endpoint goes offline during an operation”An endpoint can go offline during an operation, for example when it loses its network connection or the user shuts it down.
- The operation stays on the In Progress tab with the last status it had. Agent Status shows Offline.
- The operation doesn’t hold up other endpoints. CapaOne detects that the endpoint is offline, usually within a few minutes, and continues with operations on other endpoints.
- Operations for the endpoint that haven’t been sent yet stay Queued until it’s online again.
When the endpoint is back online
Section titled “When the endpoint is back online”The agent doesn’t stop an operation because the network connection is lost. When the endpoint is back online, the agent reports the result, and the status is updated. CapaOne doesn’t send the operation again.
If the computer was shut down or restarted during the operation, the operation was interrupted. It’s reported as failed, and CapaOne doesn’t retry it automatically. Redeploy the application to try again.
When an operation is stuck
Section titled “When an operation is stuck”An operation can stay in a started status, such as Installing, much longer than expected. It then blocks the operations queued after it on the same endpoint, and Cancel Operation has no effect. This usually means the CapaOne Agent on the endpoint stopped responding while it ran the operation.
CapaOne checks the health of agents at regular intervals and restarts agents that don’t respond. The check doesn’t run all the time, so a stuck operation can stay until the next check.
To clear it now, send Restart agent to the endpoint. See Send Requests to a Windows Endpoint. The stuck operation is cleared, and the next queued operations on the endpoint start.