Troubleshooting

Sometimes things don’t work like they’re supposed to. Fortunately, there’s usually a good reason behind the unexpected behavior, and that means that you can fix it.

Here’s a selection of troubleshooting topics—with explanations and solutions—compiled by our seasoned supporters. Select the one that you want to view from the menu.

Tip

If you can’t find a solution, and you need to contact PerformanceGuard support, click the PerformanceGuard logo in the top bar to go to the help system’s front page where you can view your support options at the bottom.

In this section

• Troubleshoot Agent - fix problems with the PerformanceGuard agent, such as connection and reporting issues.
• Troubleshoot AutoSteps - resolve AutoSteps problems like missing icons, installation failures, and log files.
• Troubleshoot Chrome Extension - fix problems with the PerformanceGuard Chrome extension.
• Troubleshoot Server - resolve server-side issues, including port conflicts, logs, and post-upgrade behavior.