# Application Update Stays Failed

> Remove failed update entries for an app that can no longer be redeployed, such as after a Repository App is split into new packages.

Source: https://docs.capaone.com/capaone/troubleshooting/application-update-stays-failed/  
Product: CapaOne — a separate CapaSystems product; do not apply this page to any other.

## Problem

One or more endpoints show a **Failed** update for an application, and the update can't be
redeployed. The application is still installed and works on the endpoints.

For example, endpoints with the older **Visual C++ Redistributable** package showed a Failed
update after the package was replaced in the catalog.

## Cause

Repository App versions come from winget. See
[Repository Apps](/capaone/application-manager/repository-apps/). Sometimes a package in winget
is split into separate packages, for example one per architecture. The old package then no
longer exists in the catalog.

Endpoints that tracked the old package keep a Failed update entry that points to a package that
isn't available anymore. CapaOne can't redeploy it, so the entry stays Failed.

## Solution

1. Confirm that the application is installed on the affected endpoints. A Failed update doesn't
   mean the application is missing.
2. Go to **Windows → Applications → Overview** and open **Repository Apps Failed**. The list shows the
   Repository Apps with failed updates.
3. Click the app. The app opens with a list of the endpoints where the update failed.
4. Select the failed endpoints and click **Remove**.

Because the package no longer exists in the catalog, the update doesn't come back. After the
endpoints check in, they no longer show the failed update.

:::note
If the package still exists in the catalog, removing a failed entry returns the endpoint to
**Update Available** instead. The update then runs again when you start it manually or when an
[Automation](/capaone/application-manager/automation/) rule runs it.
:::

To remove the failed update for a single endpoint instead, open the endpoint and select
**Applications**. Open the menu (☰) at the right of the failed app and select **Remove**.

To install the application on new endpoints, assign the current package from the catalog.

## Failed Company Apps

Company Apps have their own view of failed installations:

1. Go to **Windows → Applications → Company Apps** and open the app.
2. Select the **Endpoints** tab. It shows the app's status on each endpoint.
3. For an endpoint where the installation failed, select **Redeploy** to try again, or
   **Remove**.

The actions available depend on the endpoint's status:

| Status | Actions |
|---|---|
| **Failed** | **Redeploy**, **Remove** |
| **Up to date** | **Redeploy**, **Uninstall** |
| **Not installed** | **Install** |

## Related

- [Repository Apps](/capaone/application-manager/repository-apps/)
- [Company Apps and Scripts](/capaone/application-manager/company-apps-and-scripts/)
- [Automation](/capaone/application-manager/automation/)