# PowerPack Shows Failed Despite Exit Code 0

> Fix a PowerPack that installs successfully with exit code 0 but shows as Failed in the CapaInstaller Console.

Source: https://docs.capaone.com/capainstaller/troubleshooting/powerpack-shows-failed-despite-exit-code-0/  
Product: CapaInstaller — a separate CapaSystems product; do not apply this page to any other.

## Problem

A PowerPack installs successfully on a computer, and `PowerPack.exe` exits with code `0`. The
CapaInstaller Console still shows the package as **Failed**.

The problem is intermittent. It isn't tied to a specific PowerPack, script, or computer, and it
can occur in several environments.

## Cause

When a PowerPack finishes, `PowerPack.exe` sends the package result to the CapaInstaller agent
(CiBaseAgent). In rare cases, `PowerPack.exe` exits before the agent has received the result. The
agent then has no record of the successful installation, and the console shows the package as
Failed.

This is a timing issue in the agent. The package itself installed correctly.

## Solution

1. Confirm that the package installed correctly. Open the package log and check that the script
   ended with exit code `0`. See
   [Taking a look at all the logfiles](/capainstaller/the-capainstaller-console/configuration-management/how-to-use-configuration-management/working-with-powerpacks/taking-a-look-at-all-the-logfiles/).
2. In the CapaInstaller Console, right-click the package on the unit and select
   **Set to installed**. Or select **Set to waiting** to run the package again.

If the problem happens often, contact CapaSystems Support. Include `PowerPackServer.log` and
`PowerPackClient.log` from the affected installation.

## Related

- [Taking a look at all the logfiles](/capainstaller/the-capainstaller-console/configuration-management/how-to-use-configuration-management/working-with-powerpacks/taking-a-look-at-all-the-logfiles/)
  — where PowerPack logs are written and how to view them
- [CapaInstaller log files](/capainstaller/knowledge-base/capainstaller-log-files/)