# Management Portal Login and Re-install Errors

> Fix Management Portal login errors, and errors when a user selects re-install.

Source: https://docs.capaone.com/capainstaller/troubleshooting/management-portal-login-and-re-install-errors/  
Product: CapaInstaller — a separate CapaSystems product; do not apply this page to any other.

## Problem

All the following solutions will help Troubleshoot the Management Portal.

## Solution-1

When a user is selecting re-install from the management portal an error occurs “Re-Install is not configured

![Skærmbillede 2025-02-11 134819-20250211-124822.png](/attachments/capainstaller-kb/f9dcc3cf-2088-40b7-87a3-ecd4da24440c.png)

Promote Point Configuration to OSD child points

1. Right click on OSD dev (Parent point) and select Promote

   ![Skærmbillede 2025-02-11 133357-20250211-123423.png](/attachments/capainstaller-kb/acd3be73-cd75-4216-8f51-e655a0c9b12d.png)
2. Expand Deployment Point and set a checkmark in Point Configuration

   ![Skærmbillede 2025-02-11 133442-20250211-123446.png](/attachments/capainstaller-kb/297493e0-76c2-472f-b9e9-a7b3f1cd1e34.png)
3. Once promoted, log out of Management Portal and login again. Try to re-install the device. You should be able to select the Install type now

   ![Skærmbillede 2025-02-11 134914-20250211-124918.png](/attachments/capainstaller-kb/828e5ed5-9134-4b75-805d-0290a12b092e.png)

## Solution-2

In some cases when logging into the management portal you will be met with the following error message. **Unable to load DLL 'fast-aes.dll': Access is denied. (Exception from HRESULT: 0x80070005 (E\_ACCESSDENIED))**

This error occurs because the management portal is trying to overwrite some files in the Windows temp folder.

1. Browse to this **C:\Windows\Temp\fast-aes-64-w3wp** location in the file explorer.
2. Now delete all the files in the folder.
3. Open your IIS manager and restart the website where your management portal is located under. (This is usually the Default Web Site.)

![Restart_management_portal.png](/attachments/capainstaller-kb/3b3ec47d-a828-44bf-915b-10b504c7b15b.png)

4. After the files have been deleted and the management portal has been restartede, you should now be able to login into the management portal again.

:::note[Important]
Make sure that you have enabled deployment templates in OS Point configuration and set the correct deployment point and server  
You can see this link for more information:  
[Enable Deployment Template](/capainstaller/the-capainstaller-console/os-deployment/deployment-template/enable-deployment-template/)
:::