# Can't Set APN (Access Point Names) Manually

> Why the Access Point Names menu is greyed out on a device enrolled as Device Owner.

Source: https://docs.capaone.com/capainstaller/troubleshooting/can-t-set-apn-access-point-names-manually/  
Product: CapaInstaller — a separate CapaSystems product; do not apply this page to any other.

## Problem

When I try to access Access Point Names on my Android device, the menu option is grayed out and not accessible.

![](/attachments/capainstaller-kb/ae731f42-d95c-4de8-8fd2-4e503c609115.png)

## Cause

When the device is enrolled as Device Owner and you have installed an APN profile, the Access Point Names (in Settings→Connections → Mobile Networks) is locked by the system. The SIM card is linked to the APN profile and cannot be changed.

## Solution

You need to remove the APN profile from the device. Before you do that, connect to Wifi or you may lose connection to your device!

:::note
How to remove APN Profile

1. In CI Console, select Configuration Management and navigate to the device
2. Mark the APN profile, right-click and select Remove profile
3. Mark the device, right-click and select Get Inventory to contact the device
:::