# Troubleshooting

> Solutions to common CapaInstaller problems, grouped by area - console, agent, application deployment, OS deployment, servers, and Apple/Android devices.

Source: https://docs.capaone.com/capainstaller/troubleshooting/  
Product: CapaInstaller — a separate CapaSystems product; do not apply this page to any other.

Solutions to common CapaInstaller problems, grouped by area. If you know the error message, use search to find the matching article.

## Console and setup

- [CapaInstaller Setup Wizard Fails During Upgrade](/capainstaller/troubleshooting/capainstaller-setup-wizard-fails-during-upgrade/)
- [CapaInstaller Console Won't Open](/capainstaller/troubleshooting/capainstaller-console-won-t-open/)
- [CapaPacks Download Button Missing in Console](/capainstaller/troubleshooting/capapacks-download-button-missing-in-console/)
- [Synchronization Job Reports "Syncjob Not Run"](/capainstaller/troubleshooting/synchronization-job-reports-syncjob-not-run/)
- [Software Vendor Report Fails to Run in the Console](/capainstaller/troubleshooting/software-vendor-report-fails-to-run-in-the-console/)

## Agent

- [CapaInstaller Agent Stops Working](/capainstaller/troubleshooting/capainstaller-agent-stops-working/)
- [CapaInstaller Agent Not Installing Packages](/capainstaller/troubleshooting/capainstaller-agent-not-installing-packages/)
- [CapaInstaller Agent Service Won't Start with FIPS Enabled](/capainstaller/troubleshooting/capainstaller-agent-service-won-t-start-with-fips-enabled/)
- [Cistub Waiting for Already Running Instance to Finish](/capainstaller/troubleshooting/cistub-waiting-for-already-running-instance-to-finish/)

## Application deployment

- [CapaOne CustomApp Fails to Install in the Console](/capainstaller/troubleshooting/capaone-customapp-fails-to-install-in-the-console/)
- [CapaWinUpgrade Installation Screen Error](/capainstaller/troubleshooting/capawinupgrade-installation-screen-error/)
- [Importing CapaPacks Fails](/capainstaller/troubleshooting/importing-capapacks-fails/)
- [Package Fails to Unzip on a Single Client](/capainstaller/troubleshooting/package-fails-to-unzip-on-a-single-client/)
- [CapaService Files Missing on the On-Prem Server](/capainstaller/troubleshooting/capaservice-files-missing-on-the-on-prem-server/)

## OS deployment

- [OS Deployment and PXE Boot Issues](/capainstaller/troubleshooting/os-deployment-and-pxe-boot-issues/)
- [OS Deployment Fails at CopyWindowsRE After Upgrading to 6.7.109](/capainstaller/troubleshooting/os-deployment-fails-at-copywindowsre-after-upgrading-to-6-7-109/)

## Servers and integrations

- [WSUS Server Synchronization Issues](/capainstaller/troubleshooting/wsus-server-synchronization-issues/)
- [Management Portal Login and Re-install Errors](/capainstaller/troubleshooting/management-portal-login-and-re-install-errors/)
- [CapaInstaller SDK Can't Get SQL Server Information](/capainstaller/troubleshooting/capainstaller-sdk-can-t-get-sql-server-information/)
- [Delete Package Failed to Be Processed (Conscom Not Processed)](/capainstaller/troubleshooting/delete-package-failed-to-be-processed-conscom-not-processed/)

## Apple devices

- [Self Service Portal Won't Load (fast-aes.dll)](/capainstaller/troubleshooting/self-service-portal-won-t-load-fast-aes-dll/)
- [iOS 13 / iPadOS 13: Profile Must Be Installed Interactively](/capainstaller/troubleshooting/ios-13-ipados-13-profile-must-be-installed-interactively/)
- [iOS 14 / iPadOS 14: Accept Updated Apple DEP Terms](/capainstaller/troubleshooting/ios-14-ipados-14-accept-updated-apple-dep-terms/)

## Android devices

- [Home Screen Icons Missing on Android](/capainstaller/troubleshooting/home-screen-icons-missing-on-android/)
- [Can't Set APN (Access Point Names) Manually](/capainstaller/troubleshooting/can-t-set-apn-access-point-names-manually/)
- [APN Stops Working After Changing the SIM Card](/capainstaller/troubleshooting/apn-stops-working-after-changing-the-sim-card/)
- [Android 10: Device Admin Enrollment Deprecated](/capainstaller/troubleshooting/android-10-device-admin-enrollment-deprecated/)